Service Request Form

Typical Response Time

After completing the service request form we will contact you by phone within 2 hours.

If you reach our voice mail, please leave a voice message. Voice messages are checked regularly and you can expect a phone call back within 2 hours.

Forms and voice messages received over the weekend will receive a phone call the following Monday.

Santa Cruz, CA, USA

Phone: 831-461-4169

We look forward to speaking with you soon!

Hours

Mon 9:00 am - 5:00pm

Tues 9:00 am - 5:00 pm

Weds 9:00 am - 5:00 pm

Thurs 9:00 am - 5:00 pm

Fri 9:00 am - 5:00 pm

Sat 9:00 am - 12:00pm

Sun Closed

How to Find the Model Number on Your Appliance

Providing your appliance's model number is important for scheduling service, ordering the correct parts, and ensuring accurate repairs.

Where to Look

Model number tags or labels are typically located in one of the following places:

Inside or around the appliance door – Check the door frame, inner edges, or along the perimeter of the opening.
On the sides or rear panel – For units that are accessible, you may find the tag on the side or back.
Behind removable panels or drawers – Some appliances hide the model number inside utility drawers or behind access panels.
Underneath or inside covers – In some cases (like cooktops or small appliances), the tag may be found underneath the unit or a lid.

What You're Looking For

The model number is often on a metal or white sticker or plate, and may be labeled as "Model", "Mod.", or "M/N."
It’s different from the serial number (S/N), which is also usually listed nearby.

Common areas to check:

Providing your appliance's model number is important for scheduling service, ordering the correct parts, and ensuring accurate repairs.

Washer & Dryer

Top-Load Washer: Look under the lid or on the rear panel near the control panel.
Front-Load Washer & Dryer: Open the door and check the door frame or around the drum opening.
Dryers (both types): Also check the back panel or inside the door.

Refrigerator

Inside the refrigerator compartment, typically on a side wall near the crisper drawers.
Freezer section (especially for side-by-side or bottom-freezer units).
Avoid checking the back of the fridge unless necessary—it’s usually hard to reach.

Oven / Range / Stove

Open the oven door and check the frame (around the door or drawer opening).
Pull out the storage drawer at the bottom and look on the frame or side wall.
For cooktops, check underneath or on the underside of the unit.

Dishwasher

Open the door and check:
- The rim/frame of the tub
- Inside the door (along the edge)

Service Request Form

Typical Response Time

Phone: 831-461-4169

How to Find the Model Number on Your Appliance

Providing your appliance's model number is important for scheduling service, ordering the correct parts, and ensuring accurate repairs.

Providing your appliance's model number is important for scheduling service, ordering the correct parts, and ensuring accurate repairs.

Providing your appliance's model number is important for scheduling service, ordering the correct parts, and ensuring accurate repairs.

What You're Looking For

Common areas to check:

Providing your appliance's model number is important for scheduling service, ordering the correct parts, and ensuring accurate repairs.

Providing your appliance's model number is important for scheduling service, ordering the correct parts, and ensuring accurate repairs.

Washer & Dryer

Refrigerator

Oven / Range / Stove

Dishwasher

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