Terms and Conditions

Terms and Conditions

• Lighthouse Appliance Repair   

Last Updated: September 2026

By scheduling a service appointment and/or otherwise interacting with Lighthouse Appliance Repair ("we," "our," or "us"), you ("customer," "you," or "client") agree to the following Terms and Conditions. Please read them carefully.

1. Scope of Services

We specialize in diagnosing and repairing most residential and commercial appliance, including but not limited to refrigerators, ovens, dishwashers, washers, dryers, and microwaves. We are trained and certified to work with all major brands.

Note: We do not provide service on small appliances (e.g., toasters, blenders, air fryers) unless explicitly agreed upon in advance.

2. Service Fee

• The service fee is non-refundable and covers the initial inspection and diagnosis of the appliance. Service fees are non-transferable between multiple appliances and do not apply toward installations or other services unrelated to the repair of the diagnosed appliance. Multiple appliances at the same address require their own individual service fee.
• The service fee is valid for 30 days from the date of diagnosis for repair of the same appliance only. If the repair is approved, the service fee is applied toward the final repair balance. If the repair is declined, the service fee remains the charge. Repairs approved after 30 days may require a new inspection and service fee.
• The service fee remains due if no repair is recommended, the appliance is recommended for replacement, replacement parts are unavailable, or the required repair must be referred to another service provider for completion.
• Call backs: The service fee is void if the appliance is serviced, modified, or disassembled by anyone other than Lighthouse Appliance Repair before a call back inspection is performed. A new service fee may apply.
• Service fee rates may vary based on service complexity, specialty requirements, appliance type, and geographical location.
• Service fees are due at the time of inspection. The final total cost of the repair must be paid in full upon completion of work, unless otherwise arranged in writing.

3. Rodent and Pest Damage

For the safety of our technicians and to ensure quality service, we do not perform work on appliances showing evidence of active rodent infestations or rodent-related damage, which includes but is not limited to:

• Chewed or frayed wires
• Nesting materials inside the appliance
• Visible droppings, urine, or dead rodents
• Strong odor indicating infestation
• If such conditions are discovered, we reserve the right to cease work immediately.
• The service fee will still apply, but no further work or repair will be completed unless the rodent issue is professionally resolved and certified clear.
• Services can be rescheduled after the area is clear. An additional service fee may apply at the discretion of Lighthouse Appliance Repair. 

4. Accessibility and Clean Environment 

For the safety and well-being of our technicians, we reserve the right to refuse service if the work environment is found to be unsafe, unsanitary, or inaccessible upon arrival.

This includes, but is not limited to:

• Hazardous conditions, excessive dirt/debris, pest infestations and/or other unsanitary conditions.
• Evidence of pest infestations
• Structural issues or blocked access to the appliance

Note: Space of at least 16 inches around the appliance needs to be cleared from debris and obstacles.

• Stacked Appliances: Stackable washers and dryers should be unstacked and safely accessible prior to the technician’s arrival. If needed, Lighthouse Appliance Repair may provide unstacking and re-stacking services for an additional fee when the technician determines it can be performed safely. If the customer chooses to unstack, re-stack, move, or otherwise reposition the appliance themselves or through another party, they do so at their own risk. Lighthouse Appliance Repair is not responsible for damage or injury resulting from work performed by the customer or another party.

Note: A second technician is sometimes required for movement or unstacking of an appliance. In such cases, the service appointment will be rescheduled and an additional charge for a second technician will be applied. For your safety and ours, anyone other than a Lighthouse Appliance Repair technician may not assist in the moving or unstacking of a unit alongside a technician. 

If such conditions are found the technician will stop service at their discretion and the service fee may still apply. The appointment can be rescheduled after the concerns have been cleared. 

5. Persons and Animals on Site

To ensure a smooth and professional service experience, the following policies apply:

Adult Presence Required

• At least one adult (18 years or older) must be on site during the appointment.
  
• Minors (under 18) are not authorized to approve repairs, provide payment, or make service decisions on behalf of the customer.

Unattended Entry

• Our technicians are not permitted to enter a home using a door code, hidden key, or similar means unless prior authorization has been provided by the homeowner or authorized party.
• Without such approval, an adult must be present to grant access at the time of service.

Pets on site

• For the safety of our technicians and your pets, animals should remain away from the work area. Technicians may stop service if pets are unsecured and/or pose a safety concern.

6. Repair Authorization and Estimates

• No repairs will be performed without customer verbal or written approval following the diagnostic.
• Estimates are valid for 30 days from date of diagnosis. After this time a new inspection is required and an additional service fee will apply. 
• We reserve the right to adjust the estimate if additional issues are discovered during the repair process.
• The final total cost of the repair must be paid in full upon completion of work, unless otherwise arranged in writing.
• Repair Recommendations and Estimates: All repair recommendations, estimates, and service notes provided by Lighthouse Appliance Repair are prepared for the purpose of describing work performed or to be performed by Lighthouse Appliance Repair and are based on the understanding that, if approved, the recommended repair will be completed by our technicians and subject to our applicable parts and labor warranty terms.

Repair recommendations, estimates, service notes, diagnostic findings, and repair procedures are not intended as instructions, authorization, or a recommendation for the customer, another service provider, or any other person to perform the described work. Lighthouse Appliance Repair is not responsible for repairs, modifications, or other work performed by others based on information contained in our estimates, invoices, or service notes.

7. Parts and Labor Warranty

We stand behind our work:

• There is a 30 day warranty for labor from the date of the repair. If the reported concern is unrelated to the original repair or no defect is found, a new service fee may apply. Warranty service applies only to verified failures related to the original repair. Warranty is void if the appliance is serviced, modified, or disassembled by anyone other than Lighthouse Appliance Repair before the warranty inspection.
• There is a 3 year warranty for parts from the date of the repair. Warranty is void if a part failure is due to rodent damage, user misuse or tampering by anyone other than Lighthouse Appliance Repair. Normal wear and tear parts are excluded. New labor charges may still apply if failure is outside of the 30 day labor warranty. Warranty does not apply to parts provided by the customer. 
• Lighthouse Appliance Repair may modify the applicable warranty period when special circumstances warrant an exception. Any such adjustment will apply only to the specific repair or service for which the exception is provided and will be documented on the applicable repair invoice.
• Refurbished Parts: The warranty is limited to reimbursement of the original purchase price of the refurbished part and does not guarantee the availability of a replacement. If a replacement part is available at a higher cost, the customer is responsible for the price difference. Labor charges will also apply if the repair is performed after the 30-day labor warranty period.

Please note: Warranty does not cover new or additional issues, separate from the warranted part, found during a warranty inspection. The technician will discuss findings with you before proceeding with additional work.

For more information or to make a claim please call or email us at:

(831) 461- 4169

lighthouseappliancerepair.info@gmail.com

8. Cancellations and No-shows

• Appointments must be cancelled or rescheduled at least 24 hours in advance.
• The service fee may still apply for:
  • Missed appointments without notice
  • Last-minute cancellations

Note: The service fee will still apply if the technician arrives and is unable to access the appliance(e.g. no one is home, no one answers the door) or is locked-out. This is considered a no-show and an additional service fee may be applied if/when the appointment is rescheduled.

To cancel or reschedule, please call us at (831) 461- 4169.

9. Payment Terms

• A non-refundable service fee is charged for the initial service call and is due at the time of scheduling.
• The final total cost of the repair must be paid in full upon completion of work, unless otherwise arranged in writing.
• We accept the following payment methods:
  • Credit/debit cards (Visa, MasterCard, etc.)
  • Check
  • Cash
  • Digital wallet payments

Payment in full is due within 30 days of the completed repair. If payment is not received within the 30-day period, a late fee of $50.00 will be applied to the outstanding balance.

10. Limitations of Liability

To the extent permitted by applicable law, Lighthouse Appliance Repair is not responsible or liable for losses, damages, delays, or conditions resulting from circumstances outside the reasonable control of Lighthouse Appliance Repair, including but not limited to the following:

• Lighthouse Appliance Repair is not responsible for incidental or consequential damages resulting from the failure, malfunction, intermittent operation, or improper functioning of an appliance before, during, or after service.This includes, but is not limited to, loss of use of the appliance, inconvenience, additional utility costs, damage to personal property, or other losses resulting from an appliance failure or malfunction.
• Food, Perishables, and Stored Contents: The loss, spoilage, contamination, or deterioration of food, beverages, medications, or other items stored within an appliance as a result of appliance failure, temperature fluctuations, loss of cooling, delayed repairs, parts availability, or continued use of a malfunctioning appliance.

Customers are responsible for protecting or relocating temperature-sensitive or valuable contents when an appliance is experiencing cooling or operational problems.

• Pre-Existing Conditions: Damage, deterioration, defects, corrosion, rust, leaks, weakened or brittle materials, damaged wiring, pest or rodent damage, improper installation, previous repairs, modifications, or other conditions that existed prior to service.

Appliance components, connections, flooring, cabinetry, countertops, trim, hoses, wiring, fasteners, and other materials may deteriorate with age and normal use. Lighthouse Appliance Repair is not responsible for failure or damage resulting from an existing weakened, deteriorated, damaged, or improperly installed condition that becomes apparent during normal diagnosis, access, movement, disassembly, reassembly, or testing of the appliance.

• Movement and Access to Appliances: Appliances must be reasonably accessible for inspection and service. Lighthouse Appliance Repair is not responsible for pre-existing damage to flooring, walls, cabinetry, countertops, trim, appliances, or surrounding property.

Some appliances may need to be moved, pulled out, uninstalled, unstacked, or otherwise repositioned to perform diagnosis or repair. The customer is responsible for informing Lighthouse Appliance Repair of known flooring concerns, installation restrictions, water or gas connection concerns, or other conditions that could affect safe access to the appliance.

• Plumbing, Electrical, Gas, and Venting Conditions: Lighthouse Appliance Repair services appliances and does not assume responsibility for defects or failures involving the property's plumbing, electrical system, gas supply, drainage system, ventilation system, cabinetry, or other building systems.

Lighthouse Appliance Repair is not responsible for damage or appliance malfunction caused by defective outlets, improper voltage, power surges, plumbing restrictions, clogged drains, water pressure conditions, leaking or deteriorated shutoff valves, gas supply problems, improper venting, or other external conditions affecting appliance operation.

• Services performed by other parties: Lighthouse Appliance Repair is not responsible for damage, additional failures, altered conditions, or incidental or consequential damages resulting from an appliance being diagnosed, serviced, repaired, modified, altered, moved, installed, uninstalled, or disassembled by the customer, another service provider, or any other party.
• Diagnostic Limitations and Additional Failures: Appliance diagnosis is based on the symptoms and conditions present at the time of inspection. Some failures may be intermittent, concealed, or become identifiable only after another failure is corrected or additional testing is performed. An initial diagnosis does not guarantee that every existing or future component failure will be identified.
• Parts Availability, Scheduling, and Service Delays: Appointment availability is generally offered on a first-come, first-served basis and is subject to technician availability, service area, scheduling requirements, and the type of service requested. Requested appointment dates or times are not guaranteed until confirmed by Lighthouse Appliance Repair.

Lighthouse Appliance Repair is not responsible for delays resulting from manufacturer or distributor inventory, backordered or discontinued parts, shipping delays, incorrect or defective parts received from suppliers, manufacturer documentation, technical support delays, scheduling availability, or other circumstances outside the reasonable control of Lighthouse Appliance Repair.

Parts availability and estimated arrival dates are subject to change and are not guaranteed.

Lighthouse Appliance Repair is not responsible for additional appliance failure, deterioration, property damage, loss of food or other contents, or other losses resulting from the continued malfunction or operation of an appliance while awaiting a scheduled appointment or repair. Customers should discontinue use of an appliance when continued operation may cause additional damage and/or present a safety concern.

• Continued Use of a Malfunctioning Appliance: If Lighthouse Appliance Repair recommends that an appliance be discontinued from use, disconnected, repaired, or replaced due to a safety concern or significant failure, the appliance should not be operated contrary to that recommendation. Lighthouse Appliance Repair is not responsible for damage, injury, additional appliance failure, or other losses resulting from continued use after such a recommendation has been provided.
• Customer-Supplied Parts: When Lighthouse Appliance Repair agrees to install a customer-supplied part, Lighthouse Appliance Repair is not responsible for the quality, compatibility, condition, performance, warranty, or failure of that part. 

11. Privacy and Customer Data

We respect your privacy. Any personal information you share with us (such as contact details or payment information) will be used solely to provide services and will not be sold or distributed to third parties.

For more information, see our Privacy Policy.

12. Right to Refuse Service

Lighthouse Appliance Repair reserves the right to refuse service to any customer or potential customer at our sole discretion. This right may be exercised under, but is not limited to, the following circumstances:

1. Disruptive or Abusive Behavior
   We maintain a respectful and professional working environment. Any form of harassment, discrimination, threatening behavior, verbal abuse, or inappropriate conduct directed at our staff will result in immediate refusal or discontinuation of service.
2. Unsafe or Hazardous Conditions as previously described.
3. Unlawful Requests
   Service may be refused if the requested work violates any applicable laws, regulations, or manufacturer warranty conditions.
4. Non-Compliance with Policies
   If a customer fails to comply with our company policies—including but not limited to payment terms, appointment scheduling protocols, and access provisions—service may be withheld or canceled.
5. Unavailability of Resources or Parts
   We may decline service if we determine that the necessary parts, tools, or expertise are unavailable, or that the appliance in question is beyond repair or obsolete.
6. Repeated Cancellations or No-Shows
   Customers with a history of frequent cancellations, rescheduling without notice, or failing to be present during scheduled appointments may be denied future service.
7. Outside of Service Area
   We reserve the right to refuse service for requests located outside our defined geographic service coverage area.

13. Contact Us 

If you have questions about these Terms and Conditions, or about your service, please reach out:

Lighthouse Appliance Repair

Website: Lighthouseappliancerepair.com

Phone: (831) 461- 4169

Email: Lighthouseappliancerepair.info@gmail.com

By scheduling or authorizing a service appointment, approving an estimate or repair and/or otherwise interacting with Lighthouse Appliance Repair, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Lighthouse Appliance Repair  

Last Updated: July 2025

By using our website and submitting your information, scheduling a service appointment and/or otherwise interacting with Lighthouse Appliance Repair("we," "our," or "us"), you ("customer," "you," or "client") agree to the following Privacy Policy. Please read them carefully. 

1. Information We Collect

When you use our website, request service, schedule an appointment and/or otherwise communicate with us, we may collect the following types of information:

• Full name
• Phone number
• Email address
• Service address
• Details about the appliance needing service
• Any information voluntarily shared via our contact form and/or other communications
• Payment information 

We do not collect or store any financial information through our website.

2. Website Service Request Form

The service request form is available on our website and is intended as an easy to use tool for requesting an appliance repair appointment. 

• By submitting this form, you agree to be contacted by Lighthouse Appliance Repair by phone, email, or text message regarding your service request. Your information is used solely for scheduling, payment and communication purposes and will not be sold or distributed to third parties.
• Financial information is not requested or stored through our website. 

3. Appointments

• By scheduling appointments with us, you agree to be contacted by Lighthouse Appliance Repair by phone, email, or text message regarding your appointment, the appliance and the repair, estimates, invoices and/or payment.
• The office and/or technician may contact you before, during and after the appointment regarding your appliance, the repair, estimate, invoice and/or payments.  

4. How We Use Your Information

We use your information solely to provide and improve our services, including but not limited to:

• Scheduling and confirming service appointments
• Communicating with you by phone, email, or text message regarding your service request, appointment details, estimates, repairs, invoices and payments.
• Sending important updates such as appointment reminders, service-related follow-ups, estimates and invoices.
• Responding to inquiries submitted through our website or other contact channels

We do not use your information for marketing purposes.

5. Communication Consent

By providing your contact information and/or scheduling a service appointment you consent to receive communication from us related to your appliance service. Communications may be by:

• Phone calls
• Text messages
• Email

6. Information Sharing and Disclosure

We respect your privacy. We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may only share your information if:

• It is necessary to complete your service (e.g., with a parts supplier for warranty registration, process payment)
• Required by law or court order

Any such sharing is done with confidentiality and minimal disclosure.

7. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of these services. Please refer to their privacy policies for details.

8. Your Rights and Choices

You have the right to:

• Request a copy of the personal data we have collected about you
• Ask us to correct or delete your information
• Opt out of non-essential communications

To exercise any of these rights, please contact us using the information below.

9. Concerns

• We only collect information that is needed to prepare, process and complete diagnostics and repairs for your appliance. 
• If you have received communications from someone claiming to be Lighthouse Appliance Repair and is requesting sensitive information from you. Please disconnect communications and contact us directly at the information below. 

10. Contact Us

If you have questions about this Privacy Policy, or about your service, please reach out:

Lighthouse Appliance Repair

Website: Lighthouseappliancerepair.com

Phone: (831) 461- 4169

Email: Lighthouseappliancerepair.info@gmail.com

By using our website and submitting your information, scheduling or authorizing a service appointment, approving an estimate or repair and/or otherwise interacting with Lighthouse Appliance Repair, you agree to the terms of this Privacy Policy.