Terms and Conditions

Lighthouse Appliance Repair   

Last Updated: July 2025

By scheduling a service appointment and/or otherwise interacting with Lighthouse Appliance Repair ("we," "our," or "us"), you ("customer," "you," or "client") agree to the following Terms and Conditions. Please read them carefully.

1. Scope of Services

We specialize in diagnosing and repairing most residential and commercial appliances, including but not limited to refrigerators, ovens, dishwashers, washers, dryers, and microwaves. We are trained and certified to work with all major brands.

Note: We do not provide service on small appliances (e.g., toasters, blenders, air fryers) unless explicitly agreed upon in advance.

2. Service Fee

• A non-refundable service fee is charged for the initial service call and is due at the time of scheduling. The appointment date and time will not be confirmed until payment has been received. 
• This fee covers the initial inspection and diagnosis of the appliance.
• If you approve the repair estimate and proceed with the repair, the service fee will be applied toward the total cost of the completed repair. 
• If you decline the repair or choose not to move forward with us, the service fee will not be refunded. 
• If there are multiple appliances that need inspection and diagnosis at the same location, service charges will be applied at a bundled rate. 

3. Rodent and Pest Damage

• For the safety of our technicians and to ensure quality service, we do not perform work on appliances showing evidence of active rodent infestations or rodent-related damage, which includes but is not limited to:
• Chewed or frayed wires
• Nesting materials inside the appliance
• Visible droppings, urine, or dead rodents
• Strong odor indicating infestation

• If such conditions are discovered, we reserve the right to cease work immediately.
• The service fee will still apply, but no further work or repair will be completed unless the rodent issue is professionally resolved and certified clear.
• Services can be rescheduled after the area is clear. An additional service fee may apply at the discretion of Lighthouse Appliance Repair. 

4. Accessibility and Clean Environment

For the safety and well-being of our technicians, we reserve the right to refuse service if the work environment is found to be unsafe, unsanitary, or inaccessible upon arrival.

This includes, but is not limited to:

• Hazardous conditions, excessive dirt/debris, pest infestations and/or other unsanitary conditions.
• Evidence of pest infestations
• Structural issues or blocked access to the appliance

Note: Space of at least 16 inches around the appliance needs to be cleared from debris and obstacles.

• Stackable washers and dryers should be unstacked prior to the technician's arrival. The technician may unstack the appliance for an additional fee. 

Note: A second technician is sometimes required for movement of an appliance. In such cases, the service appointment will be rescheduled and an additional charge for a second technician will be applied. 

If such conditions are found the technician will stop service at their discretion and the service fee may still apply. The appointment can be rescheduled after the concerns have been cleared. 

5. Persons and Animals On Site

To ensure a smooth and professional service experience, the following policies apply:

Adult Presence Required

• At least one adult (18 years or older) must be on site during the appointment.
• Minors (under 18) are not authorized to approve repairs, provide payment, or make service decisions on behalf of the customer.

Unattended Entry

• Our technicians are not permitted to enter a home using a door code, hidden key, or similar means unless prior authorization has been provided by the homeowner or authorized party.
• Without such approval, an adult must be present to grant access at the time of service.

Pets On Site

• For the safety of our technicians and your pets, animals should remain away from the work area. Technicians may stop service if pets are unsecured and/or pose a safety concern.

6. Repair Authorization and Estimates

• No repairs will be performed without customer verbal or written approval following the diagnostic.
• Estimates are valid for 30 days from date of diagnosis. After this time a new inspection is required and an additional service fee will apply. 
• We reserve the right to adjust the estimate if additional issues are discovered during the repair process.
• The final total cost of the repair must be paid in full upon completion of work, unless otherwise arranged in writing.

7. Parts and Labor Warranty

We stand behind our work:

• Labor is warranted for 30 days from the date of service.
• Parts installed by Lighthouse Appliance Repair are covered by a 3 year warranty.

Please note: Additional labor cost may apply for a parts warranty service call. Warranty does not cover new or additional issues, separate from the warranted part, found during a warranty inspection. The technician will discuss findings with you before proceeding with additional work.

• This warranty does not cover misuse, additional damage, tampering by unauthorized persons or any issues resulting from rodent or pest activity.

For more information or to make a claim please call or email us at:

(831) 461- 4169

lighthouseappliancerepair.info@gmail.com

8. Cancellations and No-Shows

• Appointments must be cancelled or rescheduled at least 24 hours in advance.
• The service fee may still apply for:
  • Missed appointments without notice
  • Last-minute cancellations

Note: The service fee will still apply if the technician arrives and is unable to access the appliance(e.g. no one is home, no one answers the door) or is locked-out. This is considered a no-show and an additional service fee may be applied if/when the appointment is rescheduled.

To cancel or reschedule, please call us at (831) 461- 4169.

9. Payment Terms

• A non-refundable service fee is charged for the initial service call and is due at the time of scheduling.
• The final total cost of the repair must be paid in full upon completion of work, unless otherwise arranged in writing.
• We accept the following payment methods:
  • Credit/debit cards (Visa, MasterCard, etc.)
  • Check
  • Cash
  • Digital wallet payments

Late payments may result in additional fees or service delays.

10. Limitations of Liability

Lighthouse Appliance Repair is not liable for:

• Incidental or consequential damages from the failure or improper functioning of the appliance
• Loss of food or perishables due to appliance failure
• Delays in service due to parts availability or other uncontrollable circumstances
• Pre-existing damage or defects from/in appliances

11. Privacy and Customer Data

We respect your privacy. Any personal information you share with us (such as contact details or payment information) will be used solely to provide services and will not be sold or distributed to third parties.

For more information, see our Privacy Policy.

12. Right to Refuse Service

Lighthouse Appliance Repair reserves the right to refuse service to any customer or potential customer at our sole discretion. This right may be exercised under, but is not limited to, the following circumstances:

1. Disruptive or Abusive Behavior
   We maintain a respectful and professional working environment. Any form of harassment, discrimination, threatening behavior, verbal abuse, or inappropriate conduct directed at our staff will result in immediate refusal or discontinuation of service.
   
2. Unsafe or Hazardous Conditions as previously described.
3. Unlawful Requests
   Service may be refused if the requested work violates any applicable laws, regulations, or manufacturer warranty conditions.
4. Non-Compliance with Policies
   If a customer fails to comply with our company policies—including but not limited to payment terms, appointment scheduling protocols, and access provisions—service may be withheld or canceled.
5. Unavailability of Resources or Parts
   We may decline service if we determine that the necessary parts, tools, or expertise are unavailable, or that the appliance in question is beyond repair or obsolete.
6. Repeated Cancellations or No-Shows
   Customers with a history of frequent cancellations, rescheduling without notice, or failing to be present during scheduled appointments may be denied future service.
7. Outside of Service Area
   We reserve the right to refuse service for requests located outside our defined geographic service coverage area.

13. Contact Us

If you have questions about these Terms and Conditions, or about your service, please reach out:

Lighthouse Appliance Repair

Website: Lighthouseappliancerepair.com

Phone: (831) 461- 4169

Email: Lighthouseappliancerepair.info@gmail.com

By scheduling a service appointment and/or otherwise interacting with us, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Lighthouse Appliance Repair  

Last Updated: July 2025

By using our website and submitting your information, scheduling a service appointment and/or otherwise interacting with Lighthouse Appliance Repair("we," "our," or "us"), you ("customer," "you," or "client") agree to the following Privacy Policy. Please read them carefully. 

1. Information We Collect

When you use our website, request service, schedule an appointment and/or otherwise communicate with us, we may collect the following types of information:

• Full name
• Phone number
• Email address
• Service address
• Details about the appliance needing service
• Any information voluntarily shared via our contact form and/or other communications
• Payment information 

We do not collect or store any financial information through our website.

2. Website Service Request Form

The service request form is available on our website and is intended as an easy to use tool for requesting an appliance repair appointment. 

• By submitting this form, you agree to be contacted by Lighthouse Appliance Repair by phone, email, or text message regarding your service request. Your information is used solely for scheduling, payment and communication purposes and will not be sold or distributed to third parties.
• Financial information is not requested or stored through our website. 

3. Appointments

• By scheduling appointments with us, you agree to be contacted by Lighthouse Appliance Repair by phone, email, or text message regarding your appointment, the appliance and the repair, estimates, invoices and/or payment.
• The office and/or technician may contact you before, during and after the appointment regarding your appliance, the repair, estimate, invoice and/or payments.  

4. How We Use Your Information

We use your information solely to provide and improve our services, including but not limited to:

• Scheduling and confirming service appointments
• Communicating with you by phone, email, or text message regarding your service request, appointment details, estimates, repairs, invoices and payments.
• Sending important updates such as appointment reminders, service-related follow-ups, estimates and invoices.
• Responding to inquiries submitted through our website or other contact channels

We do not use your information for marketing purposes.

5. Communication Consent

By providing your contact information and/or scheduling a service appointment you consent to receive communication from us related to your appliance service. Communications may be by:

• Phone calls
• Text messages
• Email

6. Information Sharing and Disclosure

We respect your privacy. We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may only share your information if:

• It is necessary to complete your service (e.g., with a parts supplier for warranty registration, process payment)
• Required by law or court order

Any such sharing is done with confidentiality and minimal disclosure.

7. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of these services. Please refer to their privacy policies for details.

8. Your Rights and Choices

You have the right to:

• Request a copy of the personal data we have collected about you
• Ask us to correct or delete your information
• Opt out of non-essential communications

To exercise any of these rights, please contact us using the information below.

9. Concerns

• We only collect information that is needed to prepare, process and complete diagnostics and repairs for your appliance. 
• If you have received communications from someone claiming to be Lighthouse Appliance Repair and is requesting sensitive information from you. Please disconnect communications and contact us directly at the information below. 

10. Contact Us

If you have questions about this Privacy Policy, or about your service, please reach out:

Lighthouse Appliance Repair

Website: Lighthouseappliancerepair.com

Phone: (831) 461- 4169

Email: Lighthouseappliancerepair.info@gmail.com

By using our website and submitting your information, scheduling a service appointment and/or otherwise interacting with Lighthouse Appliance Repair, you agree to the terms of this Privacy Policy.